How a cell phone bill saved a mother’s life
How a $100 bill saved an Indianapolis woman’s life.
It was the first time she ever had a cell bill.
“My mom said she had no idea how to pay for the phone service, but we did have a lot of bills,” she said.
“We went to the bank, got a few bills, and that was it.”
Jennifer, 43, was struggling to pay the bills for her daughter, ages 9 and 4, and to keep her house afloat.
Jennifer and her husband of nine years had been working at a car wash, and Jennifer was unable to afford her monthly cell phone rental, which was $10.
She was desperate.
“It’s so frustrating.
It’s been almost two years and it’s still not paid off.
It just makes me so angry,” Jennifer said.
Jennifer’s husband of five years, who is also an electrician, was working from home, and his wife couldn’t afford to send her daughter to school.
She had to give up the lease on her home to save the bills.
The couple had recently moved to Indianapolis, and had to pay more for a home mortgage than Jennifer and her daughter needed.
“The bills started coming out of our pockets and I just knew I had to do something,” she recalled.
Jennifer used her cell phone to call a few local businesses and get help with her bills.
She found an attorney who helped pay her bills and then took it to the state for help.
“They said they couldn’t help me because I was an illegal immigrant,” Jennifer recalled.
“So I took my case to the Department of Homeland Security.”
The department helped her with her case, and the next step was for Jennifer to get a phone.
Cell phone repairs are considered essential by many, and can be the difference between life and death.
For Jennifer, she knew that her cellphone would be the first thing she had to call.
“I knew my cell phone was going to be the one I would have to call when my house started to break down,” Jennifer recounted.
She called the number on her bill and was greeted by an official who explained that the phone company was unable as of Wednesday, November 12, to send the phone bill to her.
“He said they were able to send it to me, but it was too late,” Jennifer explained.
Jennifer told The Associated Press that the state of Indiana told her she could have her phone service restored, but only if she paid her bills with a credit card.
“If I’m going to pay off my phone bill, I should be able to pay my cell bill with a debit card,” she explained.
The phone bill didn’t come back, and so Jennifer started to feel guilty about paying her bills.
“I was just really angry,” she added.
“I wanted to do everything I could to pay them off.
I felt guilty about it.”
When Jennifer called the state, the agent told her the phone had been returned to the customer, but she was told that there was no money available.
Jennifer decided to make a new phone, and it was her turn to be thanked for her hard work.
“That’s when I decided to take a picture of the credit card,” Jennifer admitted.
“The lady who was doing the card processing said, ‘It’s been taken, but you’re going to have to go in person.'”
The next day, Jennifer went to see her credit card agent.
“She said that if I paid off the phone, she would send me a bill, and I would be able do it,” Jennifer remembered.
“It was a really difficult decision.”
Jennifer was able to use the credit cards to pay her phone bills, but the amount was so high that she needed help with the credit limit.
Jennifer was also surprised to learn that the credit company would not provide her with a cell plan.
“There was no cell plan, but I called the phone carrier, and they told me they would help me,” Jennifer noted.
The first time Jennifer called her cell provider, she got a call from a representative.
“When she talked to me about the phone plan, she said, they can give you a $20 credit card and a $30 credit card for an extra $100,” Jennifer described.
“At first, I was like, ‘Really?
That’s so generous.
That’s incredible,'” Jennifer said, laughing.
The next time Jennifer calls her phone company, she was asked for an additional $100 credit.
Jennifer said the credit agent made the request, but said that they were unable to help her pay the remaining bills.
“Once they had all the money that I was paying off, they said, we don’t have the funds,” Jennifer told The AP.
“But I just had to make the decision, and my cell plan was the only way I could afford to pay it off.”
Jennifer is now living in Indianapolis, where she hopes to receive medical help for a brain tumor that was diagnosed earlier this year.She