• August 6, 2021

What you need to know about phone glass repairs in Australia

In the past two weeks, Australia’s telecommunications watchdog has fined a Telstra phone repair business and the company that runs a number of phones it operates in Queensland for breaching the Telecommunications Act.

Telstra’s phone repair service provider, the Telstra Repair Centre, and its two Queensland phone repair shops are accused of not paying their staff overtime and not providing adequate training, the Australian Communications and Media Authority (ACMA) said on Wednesday.

Telescreen’s phone repairs in Queensland were not required by the Telecommunications Rules but the Telescreen staff and technicians were, the ACMA said.

The watchdog said Telescreens “inadvertently failed to comply with the Telecommunications Code” when they failed to ensure that the repair centres were properly trained.

“It appears that Telescrees telephone repair service was operated as an independent business which did not require the services of the Telesco Repair Centre,” ACMA chairman Greg Hywood said.

The watchdog said the Telscreen Repair Centre was fined $1,500 and fined $500 each for failing to pay its workers a living wage and training them properly.

“The repair centre was also found to have breached the Telephone Act by failing to provide the necessary training for its staff and failing to make reasonable efforts to provide training for other employees,” the ACAA said.

“Additionally, Telscreens repair service also failed to provide appropriate accommodation for its employees and employees of other Telescoms telephone repair business.”

It is the latest in a series of complaints against Telscrews phone repair services.

The ACMA says the Telco Repair Center has not been paying its employees the minimum wage since May and has not provided adequate training.

The company has also been fined $10,000 for failing a condition of licence in Queensland.

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